It’s NOT the big things we do in business that matter – it’s the little things. The things we do day in and day out matter most over time. Here are little things you can do to make a BIG impact: Smile. Say please and THANK YOU! Remember customers name and other small details abo ut their lives. Give more than they expect. Show up in a good mood EVERY day. Only hire people with positive attitudes. Make sure your place of business is clean. Dress up. Make an effort to be clean